As we near the halfway mark in this turbulent year, I reflect on all the changes that have transpired in our global economy. Fluctuating stock markets, wild fuel prices and near parity with the US dollar has made 2010 a year we will not soon forget.

Today, more than ever, it is our commitment to customer service that will distinguish us as the industry leader and guarantee our success going forward. Other transport companies may have similar equipment, facilities, service schedules and processes, but they do not have our people or our passion, and it‘s our people who make the difference. It is not just about moving freight from point A to point B; it’s about getting the job done right the first time and focusing on every detail in order to get there. We need to get paranoid about focusing on and delivering an exceptional level of customer service to all of our customers.

It is our superior service that sets us apart from our competitors. Customer service and continuous improvement is crucial to future success.

At TransX, we are committed to continually monitoring and reducing our impact on the environment. Initiatives undertaken in 2009 include the implementation of the Recycling Program. We have initiated the installation of aerodynamic side skirts on trailers. In partnership with MB Hydro we are installing energy efficient lighting which not only reduces energy but provides for higher quality lighting throughout the terminals, improving ergonomics.

I called out for employee feedback and challenged everyone at TransX to identify areas where we can improve. I was overwhelmed by the response and the Employee Driven Improvement Program was launched. I want to thank all TransX team members for their commitment and participation in these programs. Your ideas have helped us cut costs and improve processes.

All of TransX’s achievements result from the joint efforts of management and staff to attain one common goal of providing outstanding service to all of our customers. This hard work and dedication, demonstrated every single day, is the reason TransX has been honored as one of Canada’s 50 Best Managed Companies for the third year in a row! Proof we are getting it right!